Copy the token and log in to LiveAgent.ĩ. Once you click save, the system will automatically generate a token.ĥ. Enter all the required info and click save. Enter the code into the website and log in.Ĥ. Shortly after that, you will receive a Viber text message with a code. Go to this website and enter the phone number that’s associated with your Viber account.Ģ. ![]() Check out how it works in this detailed video tutorial.ġ. If you’re wondering whether your customers will be able to tell that you’re using an external tool to answer their Viber messages, the answer is no. What does it look like/how does it work in practice? Thanks to LiveAgent you can easily view past conversations and assign them tags instead of having to search through your phone without a clue. Archiving and organizing past Viber tickets.Answer your customer’s inquiry via your LiveAgent dashboard, and they will receive the response on their Viber app. As mentioned above, there’s no need to have any other devices on hand. ![]() Responding to Viber text messages through the LiveAgent dashboard.There’s no need to monitor your smartphones or desktop app for new messages. Receiving Viber text messages and converting them into tickets.LiveAgent’s Viber help desk software integration will be capable of: We’ve compiled a list of the integration’s core features, to give you an idea of how using Viber for customer service can improve your team’s productivity and increase customer satisfaction. Viber messages in LiveAgent What can you do with the integration? Having this type of technology in your arsenal frees you from constant device monitoring, and ensures all Viber text messages are neatly organized and accessible by anyone of your support agents. Moreover, it automatically converts each message into a help desk ticket. Our integration ensures you get notified every time you receive a new Viber text message. ![]() LiveAgent is one of the only help desks out there that currently integrates with Viber. Providing prompt, personalized, and knowledgeable customer service on Viber is easy with the right tools. How can you provide prompt customer service on Viber?
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